FAQ

It takes about 6-8 weeks from the payment date.

We are a professional shop officially licensed by the Korean government. That's why veterinarians check the health of every dog ​​they sign and certify the dog's health certificate, vaccination certificate and export documents. To transport a pet cargo, puppies must weigh 2 pounds. You can book your dog's flight only after the government veterinarian has signed and certified your dog's export papers. Puppies must be 4 months old to travel. Scheduled flights are subject to change at any given time without prior notice. We have no control over the airline's decision/change as the transportation of puppies is possible through a third party (airline).

◎ Before selling, think carefully about which puppy is best for you. ◎ If you would like to request additional photos and videos from our SNS, please contact us via What's APP, Kakao, E-mail, etc. and we will help you with your puppy's additional photos, videos, and personalities. ◎ Once payment is confirmed, the reservation will be made in the buyer's name. All confirmations must be made within 3 hours. ◎ Once your payment is completed and confirmed, the export process will begin. It is a 6-8 week course and we will inform you of the exact date as it gets closer. ◎ Cancellations may result in a hotel fee of $100/day in case of penalty. Booking fees and hotel charges are non-refundable if flights are booked at the same time.

● Submit your order with accurate billing and shipping information. If ordering outside the United States, please also include the country code. ● If the billing and shipping information is different, the person paying for the order is considered the rightful owner and not the consignee. ● Please provide the exact address where you live as you will need to provide a physical address to book your flight.